Refund and Returns Policy

1. General Overview

At shopdomains we strive to ensure that every purchase meets your expectations. This Refund and Returns Policy explains the conditions under which refunds or exchanges are granted, the responsibilities of our customers, and the procedures to follow.

2. Eligibility for Refunds and Returns

2.1 Applicable Products

Refunds and returns are only available for the following types of products:

• Domain registration services purchased within the last 30 days.
• Website hosting plans that have not been activated or used beyond the trial period.
• Digital goods that are defective or not delivered as described.

2.2 Non‑Refundable Items

The following items are non‑refundable:

• Premium domain names that have been transferred to another registrar.
• Any service that has been fully utilized, such as consumed hosting bandwidth or email accounts.
• Products purchased through promotional codes or special offers unless otherwise stated.

3. Requesting a Refund or Return

3.1 Time Frame

All refund or return requests must be submitted within 30 calendar days from the date of purchase. Requests submitted after this period will be denied.

3.2 How to Submit a Request

To initiate a refund or return, please contact our support team using one of the methods below:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Mail: Address Placeholder

Provide the following information in your request:

• Order number or invoice reference.
• Product name and description.
• Reason for the refund or return.
• Any supporting documentation (e.g., screenshots, error messages).

3.3 Evaluation Process

Our team will review your request within 5 business days. If additional information is required, we will contact you promptly. Upon approval, refunds will be processed using the original payment method.

4. Refund Method and Timing

Refunds are issued to the same payment source used for the original purchase. The processing time varies by financial institution but typically takes 5–10 business days. We do not provide refunds in the form of store credit unless explicitly agreed upon.

5. Customer Responsibilities

Customers are expected to:

• Provide accurate contact information when placing an order.
• Read product descriptions and specifications before purchase.
• Notify us promptly of any issues that may affect eligibility for a refund.

6. Legal Disclaimers

All refunds are subject to applicable laws and regulations. This policy does not affect any statutory rights you may have under consumer protection legislation. We reserve the right to amend this Refund and Returns Policy at any time; changes will be posted on this page with an updated revision date.

7. Contact Information

If you have questions about this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Mail: Address Placeholder